Emergency Service

Premier provides 24-hour roadside service for all rental and lease trailers, and there is no additional service fee when selecting our maintenance option. Other companies charge you an additional fee if you access their emergency roadside services.

Premier Roadside Emergency Service


For any repair service needed during our normal business hours (8:00 a.m. to 5:00 p.m. Monday-Friday) please contact your local Premier branch.

Tire Issues Only

For emergency after hours tire-related service only, please contact Goodyear Fleet HQ at 1-844-455-6104. Please have the following information available for the customer service agent when calling:

  1. Premier trailer number
  2. Name of the account
  3. Location where service is needed
  4. Tire size
  5. Wheel position needing service
  6. Hubodometer reading
  7. Callback number

All Other Breakdown Issues

For emergency after hours mechanical-related service, including refrigerated trailers, please contact Fleetnet at 1-800-972-8872. Please have the following information available for the customer service agent when calling:

  1. Premier trailer number
  2. Name of the account
  3. Location where service is needed
  4. Reason for service/breakdown
  5. Hubodometer reading
  6. If applicable type of refrigeration unit (TK or Carrier)
  7. Refrigeration Alarm Code if applicable
  8. Callback number

Net/Net Customers

If your company has selected the net maintenance option, there will be a $50 fee associated with managing the breakdown event in addition to the cost of repairs.